Welcome to Renosiv. These Terms of Service outline the rules and regulations for using our website and purchasing
our products. By accessing or using any part of our website, you agree to comply with and be bound by these terms.
If you do not agree with any part of the terms, please refrain from using our services.
1. Introduction and Acceptance of Terms
These Terms of Service (TOS) govern your use of Renosiv’s website and services, including the purchase of books
from our store. By accessing our site or placing an order, you agree to comply with these terms. Renosiv is based
in the United States and provides services solely within the USA.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to misuse our website,
engage in fraudulent activities, or violate any local or international laws in the use of our services. We may
change, suspend, or discontinue any part of our website or services without notice. All changes will be effective
immediately when posted.
3. Shipping Policy
Domestic Shipping
- We currently offer shipping only within the United States, using USPS, FedEx, and UPS depending on the delivery
destination and time. - Free Standard Shipping: We provide free standard shipping on all products.
- Processing Time: Orders are processed within 1 to 2 business days, Monday to Friday, excluding
holidays. - Transit Time: Shipping typically takes 3 to 6 business days (Monday to Friday).
- Customers will receive a tracking ID via email once their order is shipped. They can also track their orders on
our order tracking page.
Delivery Delays
Delivery times may be affected by unforeseen circumstances, such as holidays, weekends, or local delays. In case of
a lost package, Renosiv will offer a full refund or reship the product at no extra cost.
4. Return and Refund Policy
We accept returns on brand-new, unused books within 30 days of purchase. Used books, items bought on sale,
clearance products, personalized books, and other non-refundable items are not eligible for returns.
How to Initiate a Return
To initiate a return, please contact us at [email protected] for the return
shipping address.
- If the product is damaged or incorrect, you must provide video or image proof. In such cases, we will cover
return shipping costs and send a replacement. - For other returns (e.g., change of mind), customers are responsible for return shipping costs.
Refund Process
Refunds will be issued to your original payment method within seven business days of receiving the returned
product. Refunds may be denied if the product is returned damaged or late.
We do not offer exchanges or store credits at this time.
5. Payment and Billing Policy
Accepted Payment Methods
We only accept payments through PayPal. You can use your debit or credit card within the PayPal payment gateway.
Payment is required at checkout to complete the purchase.
Billing and Security
Customers must enter the same billing and shipping information as their PayPal account for security purposes.
PayPal ensures a highly secure transaction.
Refunds and Failed Payments
In the event of a return, refunds will be credited to your original PayPal account. If a payment fails, PayPal will
automatically refund the amount to your original payment source in accordance with their policies.
Taxes and Currency
All product prices include applicable taxes. Our store operates in USD. If you pay with a different currency,
PayPal will automatically convert the currency, and any associated fees will be applied by PayPal, not Renosiv.
6. Privacy Policy
Your privacy is important to us. We collect basic customer data, such as your name, shipping address, email, and
phone number, to process orders. We do not store any payment details—those are handled securely by PayPal.
Use of Data
We use customer data for processing orders, sharing with shipping partners, and improving customer support and
experience. We only use customer data for marketing purposes with your consent. We may share data with logistics
and analytical partners to improve our services.
For more details, please review our Privacy Policy.
7. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of Renosiv and is
protected by copyright laws. You may not copy, reproduce, or use any content from our website without our explicit
permission.
8. User Accounts
You are responsible for maintaining the confidentiality of your account and password. You agree to notify us
immediately of any unauthorized use of your account or any other security breach. Renosiv reserves the right to
terminate your account for any violation of these terms.
9. Limitations of Liability
Renosiv is not liable for any indirect, incidental, or consequential damages arising from the use of our website or
products, including but not limited to shipping delays, product availability, data loss, or third-party services
such as PayPal and shipping providers.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Arkansas, USA,
without regard to its conflict of law principles.
11. Changes to the Terms of Service
We reserve the right to update these terms at any time. Any changes will be posted on this page, and customers will
be notified via email. It is your responsibility to review these terms periodically.
12. Termination
Either you or Renosiv may terminate these Terms of Service at any time. Termination may occur for violations of the
TOS or other reasons, such as fraud or misuse of the site.
13. Indemnification
You agree to indemnify and hold Renosiv harmless from any claims or damages arising from your breach of these terms
or your misuse of our website or services.
14. Contact Information
If you have any questions about these Terms of Service, please contact us:
- Company Name: Renosiv
- Email: [email protected]
- Phone: +1 520-224-9833
- Address:31 Meadow Ridge Loop,
Maumelle, AR, 72113
United States - Opening Hours: Mon – Fri (8 am – 5 pm EST)