Shipping Policy
Key Information:
- Order Cut-Off Time: Orders submitted by 4:00 PM (EST) will be processed that same business day. Orders received after this deadline will begin processing the following business day.
- Order Processing Time: Typically, orders take 1-2 business days (Monday through Friday) to process. Processing times could extend during high order periods or exceptional situations.
- Estimated Shipping Duration: After dispatch, deliveries usually reach their destination in 5-7 business days (Monday to Friday). This is an approximation and slight delays may occur due to unexpected events.
- Free Delivery: Enjoy free shipping on all USA orders.
Order Processing and Shipping Details
You’ll receive an order confirmation email once your purchase is received and processing begins. Processing typically completes within 1-2 business days (Monday-Friday), though this may fluctuate during busy periods. When your order ships, we’ll email tracking details so you can follow its progress.
Following processing, your order will be dispatched. Delivery normally occurs within 5-7 business days (Monday-Friday).
We’re pleased to offer free nationwide delivery throughout the United States on all products, regardless of value or dimensions.
Potential Delays
While we aim for prompt delivery, some delays might occur. Most orders should be delivered within 6-9 business days (Monday-Friday) from shipping date. However, holiday seasons, public holidays, weather disruptions, or other unexpected events could affect delivery schedules.
In case of delay, we request you allow up to 3 additional business days (Monday-Friday) beyond the original estimate. If your order still hasn’t arrived after this extended period, please contact us at [email protected] for immediate assistance.
Order Cancellations
If you need to cancel an order, please email us at [email protected]. We can typically cancel orders before processing or dispatch begins. Once processing starts or the order ships, cancellations aren’t possible, and you’ll need to follow our return procedure after delivery.
Damaged or Incorrect Items
We regret any instances where items arrive damaged or incorrect. Despite our careful packaging and quality checks, occasional errors may occur. If this happens, please email clear photos showing the problem, including any packaging issues, to [email protected]. We’ll review your case and arrange for replacements or corrections promptly to ensure your satisfaction.
If you have any questions or concerns, we’ll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 8AM – 5PM EST
Email: [email protected]
Phone: +1 279 264-2659
Contact Form: Click here
Business Information
Renosiv is operated by E-Com Grove LLC, a company registered in the United States.
Company number: 2024-001423330
Duns: 135233801
Address:
30N Gould St Ste 4000
Sheridan, Wyoming 82801
United States