Renosiv values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website and services.
1. Information We Collect
We collect basic personal information necessary to process your orders, including:
- Name
- Shipping Address
- Email Address
- Phone Number
We do not store payment details. All payment data is securely processed and stored by PayPal. Additionally, we track information such as:
- IP Address
- Cookies
- User Interactions on our website (to enhance user experience)
2. How We Use Your Information
We collect customer data primarily to:
- Process and ship your orders
- Share with our shipping and logistics partners
- Improve customer support and user experience
With your consent, we may use your information for marketing purposes, such as sending promotional offers or updates.
3. Sharing of Information
We may share your data with third-party service providers, including:
- Logistics and shipping companies
- Payment processors like PayPal
- Analytics tools to track customer interactions
All data is stored securely on servers located in the United States. We use WooCommerce to manage our website and services.
4. Customer Rights
You have full control over your data. You can:
- Update or correct your information
- Request account deletion and removal of order history
- Opt-out of marketing communications
To exercise these rights, contact us at [email protected]. Upon receiving your request, we will take appropriate actions, including deleting your account and related data.
5. Data Retention
We retain your data for 24 months. After this period, your information will be automatically deleted. If you wish to delete your data sooner, please contact us, and we will delete your account and order history as requested.
6. Data Security
We take several precautions to protect your data, including:
- SSL certification to encrypt your connection to our website
- Storing data on highly secure servers to prevent unauthorized access
7. Consent and Opt-Out
We do not use your data for marketing or advertising without your explicit consent. You can opt-out of tracking or marketing at any time. If you wish to disable tracking or have concerns, please contact us via [email protected].
8. Children’s Privacy
Our website is intended for users 18 years and older. We do not knowingly collect personal information from children under the age of 13. We comply with the Children’s Online Privacy Protection Act (COPPA).
9. Changes to This Policy
We may update this Privacy Policy periodically. If any changes are made, we will notify you via email to keep you informed.
10. Contact Information
If you have any questions regarding our Privacy Policy, feel free to reach out to us:
- [email protected]
- +1 520-224-9833
- 31 Meadow Ridge Loop, Maumelle, AR, 72113, United States
- Opening Hours: Mon – Fri (8am – 5pm EST)
You can also visit us at: renosiv.com